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"How Are We Doing?" Customer Service Survey - Fall 2016

The Boy Scouts of America, Alamo Area Council Marketing and Communications team has launched the Fall 2016 “How Are We Doing?” Customer Service Survey. We highly encourage all of our members, volunteers, parents, and donors to take a few minutes to complete the survey. Responses will be collected until February 28, 2017.

“Feedback from our members, volunteers, and parent’s matter, and helps guide our decision-making,” said Michael De Los Santos, Scout Executive, for the Alamo Area Council, BSA. We’re listening!”

With about 30,000 members, the Alamo Area Council strives for excellent customer service, and this survey is a key way to collect those experiences from our Scouters. The adoption of the “How Are We Doing?” Customer Service Survey was designed to be very brief but will give needed insight into the variety of experience that each of you have with council office, field, and management staff.

The survey will stay open for two weeks; the information will be referenced for making key decisions to drive Scouting forward with the best customer service experience. This is a continuous program, in that we will launch these surveys twice per year, with no household receiving more than one survey every six months. Due to the sheer volume of surveys in this program, we must deliver via email to effectively and efficiently collect opinions. 

The “How Are We Doing?” Customer Service Survey is how we alter your customer service experience and helps to guide our decision-making on the implantation of new office programs and trainings. Please take a few minutes of your time to participate. Those who wish can be entered into a drawing to win 2 tickets to a Scout Night event, after completion of the survey.

To take the survey and enter for the 2 Scout Night tickets, please visit https://www.surveymonkey.com/r/HowAreWeDoingFall2016External Link.

For more information, please contact the Marketing and Communications Director, Angel Martinez at [Click for member's page] or Scouting Communications Executive, Chelsey Schulze at Chelsey.Schulze@scouting.org.

 

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