Statement
The Alamo Area Council strives to achieve a balance between the consumer’s expectations; providing quality customer service and adventures; and protecting the assets of the organization.
In advance of each event, The Alamo Area Council commits financial resources to employ staff, purchase food and program supplies, and prepare for the event operation. Consequently, participants are also expected to make a financial commitment to attend Alamo Area Council events. Even though you may not be able to participate in an event or activity in which you prepaid due to a family situation or choose not to participate due to the weather forecast, this does not change the fact that the Council purchased goods and services on your behalf in expectation of your participation.
NEW – Event and Activity Refund Policy effective 1 November, 2023:
This policy applies to all events and activities held in the Alamo Area Council unless otherwise specified in the event literature and event webpages.
To ensure the council can provide the best service to the Scouts and to make better investments into the lives of our youth the Alamo Area Council has adopted the following refund policy:
- All Scout Night events and tickets are Non-Refundable.
- Deposits are Non-Refundable (deposits are any initial fee paid to hold your spot in the event. Examples of events that have deposits: Summer Camps, Wood Badge, NYLT, Jamboree, etc).
- Paid registration fees are refundable up to thirty (30) days prior to the start of an event, less a 20% processing and supply fee, upon written request.
- Within 30 days of the event, the event is Non-Refundable. (Emergency situations may be considered within 30 days with appropriate documentation provided, minus a 20% processing and supply fee. Examples of emergencies are medical – with official doctor or medical note, Military orders, or a requirement to attend summer school.)
- Scouts are allowed to coordinate with other scouts to fill the position being vacated. Please notify Council of the change and we will update the roster, as required. (Events with waitlists are exceptions to this policy – the next person on the waitlist will fill the vacated spot).
- Transfers to other events are not permitted. (Exceptions to this policy are Bear Creek Summer Camp and McGimsey Cub Scout Day Camp, for these two events we can move you within the different sessions).
- When the event is cancelled by the Council a full refund will apply.
Cancellation Policy for Rentals:
Rentals cancelled earlier than 7 days prior to the arrival of the reservation are transferable; otherwise you will receive a refund by check minus a 20% cancellation fee. If the reservation is cancelled within 7 days, no refund will be given. Transferable reservations are only valid within the same calendar year of cancellation of original date. Example: if the original reservation was planned for June and cancelled sooner than 7 days, transferred reservation must be used by December 31st of the same year.
Refunds are issued by check to the individual who made the payment. If the registration is a unit registration, the refund will be issued by check and mailed to the Charter Organization on behalf of the unit. Units may opt to have their refund transferred directly into the unit account at the council office, but must include this in the refund request submitted. Expect the refund process to take up to 4 to 6 weeks, during the summer season this may take longer due to the increase in activity.
Any refund may be donated to Give The Adventure (GTA) with a written request stating the donation to Refunds@AlamoAreaBSA.org. All donations are tax-deductable.
All refund requests will only be considered if submitted in writing to Refunds@AlamoAreaBSA.org
Event and Activity Refund Policy – Effective through 31 October, 2023
This policy applies to all events and activities held in the Alamo Area Council unless otherwise specified in the event literature and website.
To ensure the council can provide the best service to the Scouts and to make better investments into the lives of our youth the Alamo Area Council has adopted the following refund policy:
- Paid registration fees are refundable up to eight (8) days prior to the start of an event, less a 10% supply fee, upon written request with a copy of the receipt of payment.
- From the seventh (7) day up to 24 hours prior to the start of an event fees are 50% refundable, upon written request with a copy of receipt of payment.
- From 24 hours prior to the start of an event and up to seven days after the event, refunds will only be issued in the event of a valid medical emergency, summer school or military assignment. Proper documentation must be provided.
- Scouts are allowed to coordinate with other scouts to fill the position being vacated. Please notify Council of the change and we will update the roster, as required. (With the exception of events with Wait Lists).
- Transfers to another session within the same event and same year (ex. Bear Creek Session 1 to BC Session 4) are allowed but funds cannot be transferred to another event or another year.
- Deposits are non-refundable.
- When the event is cancelled by the Council a full refund will apply.
Any refund may be donated to Give The Adventure (GTA) with a written request stating the donation to Refunds@AlamoAreaBSA.org. All donations are tax-deductable.
All refund requests will only be considered if submitted in writing to Refunds@AlamoAreaBSA.org
Cancellation Policy for Rentals:
Rentals cancelled earlier than 3 days prior to the arrival of the reservation are transferable; otherwise you will receive a refund by check minus a 20% cancellation fee. If the reservation is cancelled within 3 days, no refund will be given. Transferable reservations are only valid within the same calendar year of cancellation of original date. Example: if the original reservation was planned for June and cancelled sooner than 3 days, transferred reservation must be used by December 31st of the same year.
All refund requests must be made in writing to Refunds@AlamoAreaBSA.org